Upon receipt of a qualified refund request, we will process the refund within 7 business days. The full purchase price of the item will be refunded, excluding the original delivery charge. If you prefer, we are happy to exchange the item instead of issuing a refund.
Please note that delivery times for exchanged products may vary depending on your location. If the item being returned is over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If a package is returned to us due to an insufficient address or if it is unclaimed, the customer is responsible for the additional shipping fees. For returns, we charge a restocking fee of 25% of the purchase price (unless the return is due to our mistake), and the refunded amount will exclude shipping fees.
Please ensure that the product is returned in its original packaging and that you use a delivery service that insures the value of the goods being returned. To initiate a return, please mail your product to 99, Jalan Kaki Bukit, 02200 Kaki Bukit, Perlis, Malaysia.